Tag Archives: empathy

Product Ethics

Digital products can have a significant impact on the users–from saving lives to exposing people to harmful content, encouraging unhealthy habits, and contributing to climate change. It is therefore important that we take responsibility for the ramifications of our products and make ethically sound product decisions. This article offers five guidelines to put product ethics in practice and create products that truly benefit their users.

Listening Practices for Product People

Listening to users, stakeholders, and dev team members is crucial for product people. It helps us build rapport, generate new insights, and make inclusive decisions. Unfortunately, we can so busy updating and convincing others that we forget to attentively listen to the individuals we communicate with. This article shares 12 techniques to help you improve your listening habits and become even better at understanding others.

5 Tips for Building Empathy with Users

Being able to empathise with the users and understand their feelings and thoughts is key to offer a successful product. This article shares five tips to help you develop empathy for your users and create a deeper understanding of their needs.

Dealing with Difficult Stakeholders and Team Members

Experiencing disagreement and conflict is part of our job as product managers and product owners. We work with a broad range of people from different departments, and it’s only natural that we don’t always agree and sometimes clash. But constructively navigating conflict can be challenging. This article shares my recommendations for dealing with difficult people and successfully addressing conflict.

Should Product Owners be Servant-Leaders?

Being an effective product owner or product manager requires leadership: the development team and stakeholders need guidance and direction to collaborate and achieve product success. But as product people, we usually don’t have any authority over the individuals; we can’t tell people what to do. Can servant-leadership—leading others by serving them—help product owners and product managers guide and direct people?