User Experience (UX)

Empathy in Product Managment

5 Tips for Building Empathy with Users

Being able to empathise with the users and understand their feelings and thoughts is key to offer a successful product. This article shares five tips to help you develop empathy for your users and create a deeper understanding of their needs.

Which UX Skills should Product Owners and Product Managers have?

Providing a great user experience is a must for many digital products, and user experience (UX) design has consequently become prominent in recent years. Does this mean that product owners and product managers should become UX experts? Who should design the UX and which UX skills should product owners and product managers have? Read on to find out my recommendations.

From Personas to User Stories

User stories are a powerful technique to capture the product functionality from the perspective of a user or customer. But how do we discover the right stories? When should they be written and how detailed should they be? Read this post to find out my answers to these questions.

10 Tips for Creating Agile Personas

Personas are a powerful technique to describe the users and customers of a product in order to make the right product decisions. This post shares my tips to create helpful personas for digital products.

User Stories are Not Enough for a Great User Experience

Creating a product with a great user experience requires more than just user stories. While capturing the product functionality is important, the user journeys, the visual design, and the nonfunctional properties have to be described too. Stories should be complemented with other techniques including scenarios, storyboards, and design sketches.

The Product Canvas Creation Workshop

The Product Canvas is a simple, yet powerful tool that helps you create a product with a great user experience and the right features. This post explains how you can create your initial canvas using a collaborative workshop.

Agile Scenarios and Storyboards

User stories are great at capturing product functionality. But they are less suited to describe complex user interactions. This is where scenarios and storyboards come into play: Both are great tools to describe the interaction steps. In this post, I explain what scenarios and storyboards are, how they can be used effectively in an agile context, and how they relate to user stories.

The Product Canvas

This post introduces my Product Canvas, a simple but powerful tool that helps you create a product with a great user experience and the right features. It combines Agile and UX by complementing user stories with personas, storyboards, scenarios, design sketches and other UX artefacts. It’s designed to work with Scrum, Lean Startup, and Business Model Generation. The canvas supports Lean UX by combining user centred-design and agile techniques.

A Simple Persona Template

Personas are a great way to capture our knowledge about the users and customers and their needs. But writing effective personas and providing enough but not too much information can be challenging. This blog post introduce a simple yet powerful template that helps you write great personas.